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FRANCE OUTDOORS TRIP FAQ

Download Trip FAQ - pdf

 

1 - TRIP DATES AND NUMBERS


On France Outdoors' website, what is a "guaranteed trip"?
A guaranteed trip is a guided trip that is programmed on a fixed date and is certain to run, whatever the number of bookings.

What is an  "private" or "on-demand" trip?
We run private on-demand guided trips for groups of 2+ people – walking cubs, cycling clubs, businesses or just groups of friends. For an on-demand guided trip, we recommend a group size of 5-6 people minimum in order to avail of a competitive price. If you are interested in a trip for your group, you can see a selection of our offer on the France Outdoors website. On-demand trips can be customised to cater to your groups specific needs.

What is a "self-guided" trip?
A self guided trip is a trip without a guide; we organise your accommodation, provide you with detailed itineraries and daily maps and organise your luggage transfers. Self-guided trips can be provided for small groups of 2+ people (often couples or family groups).

Does France Outdoors accept individual bookings?
We accept individual bookings on guaranteed trips. You can contact us for a list of guaranteed trips for a given year.

What is the minimum number of people for France Outdoors' guided trips?
Theoretically we can run guided trips for minimum 2 people on demand, although the price may be prohibitive. We recommend a minimum of 5-6 people.

What is the maximum group size on a France Outdoors cycling trip?
8-12 is a comfortable group size for cycling trips, and  we can cater for groups of up to 16.

How many people can I expect to be on a France Outdoors trip?
Our cycling trips run with groups of  8 people on average.

Where can I see feedback from previous France Outdoors trips?
You can see feedback on our website, here:
www.franceoutdoors.com/testimonials.html

We regularly run cycling trips for Exodus in the UK. You can see the feedback on their website, links below:
Mont Ventoux: www.exodus.co.uk/france-holidays/cycling/mont-ventoux-cycling-weekend/msv-85312

Pyrenees Coast to Coast: www.exodus.co.uk/france-holidays/cycling/raid-pyrenean-coast-coast-ride/msp-88072

Cols of the Tour de France: www.exodus.co.uk/france-holidays/cycling/alpine-cols-tour-de-france/mwu-85320

San Remo to Nice Ride: www.exodus.co.uk/france-holidays/cycling/san-remo-nice-ride/msn-88047



2 - BOOKING AND RESERVATION


How do I book a France Outdoors guaranteed cycling trip?
You can check availability and book your trip:
- by email at the address contact@franceoutdoors.com (recommended)
- by telephone at 0033 492 469 721 during office hours
Your booking is confirmed on reception of deposit payment.

What is the booking process for an on-demand cycling trip?
If you would like to organise a cycling trip for your club or group of friends, contact us with the size of your group and the trip that interests you, and we will give you an exact price per person (depending on the number coming).  On confirmation of the trip, participants can then book and pay individually. Please note that bookings are confirmed only on reception of deposit (see below)

What is the deposit amount for France Outdoors cycling trip?
Confirming  a booking on a France Outdoors  trip requires a deposit of €300 (per person). Once we receive the deposit your booking is guaranteed

What payment types are accepted?
France Outdoors accepts payments by:
- credit card, either by telephone or via our secure web interface
- bank transfer to our account IBAN

How can I learn more about France Outdoors' payment conditions?
Detailed payment conditions are on the booking form for each trip; you can verify conditions before booking.

When is payment due?
A deposit (generally of €300) is payable on booking, to guarantee your place on the trip. Full payment is due no later than 1 month before scheduled start of trip.

How much will my France Outdoors cycling trip cost?
The trip price can be seen on the detailed itinerary and booking form, with details of exactly what is included / not included in trip.
As a general rule, cycling trips will include:
- airport transfer to meet group flight
- accommodation B&B based on 2 people sharing
- France Outdoors' guide in support vehicle for the duration of the trip
- transfer of your luggage in support vehicle with guide

Are there any hidden costs on France Outdoors cycling trips?
Optional extras are detailed on the trip itinerary and booking form. As a general rule, extras payable to France Outdoors include:
- bike rental
- single room supplement
In general meals other than breakfast are not included and are payable individually on site. Full details are available on your trip itinerary, which you can read before booking.

Do I need insurance to participate in a France Outdoors cycling trip?
Yes, travel insurance is obligatory on all our activity holidays

What is France Outdoors' cancellation policy?
Full details of cancellation policy are available on your detailed trip itinerary & booking form.

Is the flight included?
In general, flights are not included. We can advise you on the best flight to book before you reserve. Group flight details are given in the trip itinerary – transfers will be organised to and from airport at times of group flight.


3 - ACCOMMODATION AND MEALS


What is the accommodation like on France Outdoors' bike trips?
Accommodation is based on 2 people sharing a twin room, B&B in 2* or equivalent hotels selected by France Outdoors. Hotels will be small family-owned hotels with whom we at France Outdoors have built up a partnership over the past 8 years.

Can I have a single room?
Limited single rooms are available and will be confirmed on booking. A single supplement is payable, details in your trip itinerary.

What is a Single Supplement?
The single supplement is payable if you prefer accommodation in a single room rather than sharing.

Are meals included?
In general, meals are not included. France Outdoors can however recommend restaurants for evening meals, and book for the group in advance. We choose restaurants with a menu that

What is the picnic lunch?
On France Outdoors cycling trips we recommend a picnic lunch. Clients can buy lunch locally in the morning, and guide will transport it in support vehicle. Lunch is at a prearrangement meeting spot, usually on or after a large climb.

Are meals suitable for cyclists?
France Outdoors asks hotels to provide breakfasts with ample nourishment for cyclists. We can recommend restaurants with suitable menus for cyclists - many of our restaurant partners are used to dealing with cycling groups.


4 - CYCLING QUESTIONS


What is the level of cycling? Or, what level of fitness do I need?
The level of cycling in detailed in the trip itinerary. Depending on the trip, you will need to be capable of riding regularly for 50-100km or rides of 3h+.

What if I can't keep up with the group?
Your France Outdoors guide will advise all clients to ride at their own pace; the group atmosphere is friendly and not competitive.  Clients who feel they have attained your goals for the day can ride in the support vehicle with the guide

What equipment do I need to bring?
On a road cycling trip, you will need a helmet, cycling jersey & shorts, water bottles, sunglasses, mittens. Also, warm-weather clothing, even in summer – gloves, jacket or arm-warmers, leg-warmers if you have them, buff – as temperatures can be cool on the long descents from Alpine cols Your warm-weather gear is transported in the support vehicle, there is no need to carry it and you can get it when necessary. A full check-list is given in the detailed itinerary for each trip.

Do I need to carry my own luggage?
No, the support vehicle carries your luggage and daily bag so you don't need to carry anything on the bike.

Is a helmet obligatory?
Yes, a helmet is obligatory on France Outdoors' cycling trips.

Can I bring my own bike? Is bike transport included?
Yes, we will transport your bike on group transfers and the guide will transport your bike case in the support vehicle on point-to-point trips.

Does France Outdoors provide maps and GPX files for their trips?
Yes, we provide daily maps and GPX files. Your guide will give you a briefing each morning, before the day's ride, going over the day's itinerary and any necessary points of interest or concern.

What is "vehicle support" on a France Outdoors cycling trip?
Your guide travels in the support vehicle, carrying your luggage, equipment, food and water. He will sweep the group, and stop at pre-organised points to regroup. In case of problem(flat tyre, fatigue) you can flag down the support vehicle or contact the guide by mobile. As all your equipment is carried by the support vehicle, you will not need to carry anything while cycling.

Does the support vehicle provide snacks?
The support vehicle provides water and snacks such as nuts, dried fruit, M&Ms, jelly sweets, bananas... If you use energy bars or gels we advise that you bring your own – due to the large variety of bars and gels on the market, we are unable to cater to all tastes.

How often does the support vehicle stop?
The support vehicle will stop at pre-arranged, strategic points – start and end of climbs, important junctions, etc. Depending on the level of the group, there may be more or less stopping points.
The support vehicle will also sweep the route if necessary. If you have a mobile phone, you can also call the guide in the event of a problem (puncture, fatigue)

Does the guide cycle with the group?
No. Due to the spread-out nature of these cycling trips – at some points there may be many kilometres between the first and last cyclists – it is more efficient for the guide to travel with a support vehicle. This allows them to quickly react to problems, as well as carry all the necessary supplies for the days cycling!

What type of  bike do I need?
You will need a road bike with adequate gearing and setup for climbing. You don't necessarily need an expensive bike, but make sure you are comfortable enough on it to pass at least 5 hours in the saddle. We also recommend having 2 bottle holders, as well as a small pump and a saddle-bag with minimal repair equipment (multitool, inner tube)

What gearing do I need?
We recommend either a triple gearset, or compact with at a small chainring of 34t and a cassette of at least 28t (30 or 32t will probably be better)

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Download Trip FAQ - pdf

fileadmin/download/Tours_2017/France_Outdoors_Cycling_FAQ_REV01.pdf
If you’re looking for an answer that you can’t find here or elsewhere on our trip pages, please submit your questions to us at contact@franceoutdoors.com . We'll do our best to get you an answer right away.


France Outdoors
Le Village 05190 Bréziers France
Tél 0033 (0) 4 92 46 97 21

Mail contact@franceoutdoors.com
Web www.franceoutdoors.com

Registered number: 50421434700016
Registered office address: 05190 Breziers, France
License number: LI 005 08 0002